Our clinics are now open and with patient and therapist safety in mind, we will be implementing the following protocols:
- All patients entering the clinic will be screened for potential COVID-19 exposure. Any patient that does not meet the screening protocols will not be treated.
- Please reschedule your appointment if you have: travelled internationally in the last 14 days, experiencing any symptoms such as fever, chills, sore throat, difficulty breathing and loss of sense of smell, or if you have had unprotected contact with an individual with a confirmed or presumptive diagnosis of COVID-19.
- Medical masks are mandatory when entering the clinic, we can provide you with one if you do not have one. *Cloth Masks are not acceptable as per the BC Ministry of Health Guidelines*
- We also ask patients to sanitize hands upon arrival.
- We have removed items from the waiting room and treatment rooms to reduce clutter. The waiting room will have limited occupancy.
- We will be limiting the number of patients being seen at the clinic at a given time. We kindly ask that patients come to the clinic alone for the visit unless family or caregiver support is needed.
- Social distancing of 2 meters will be maintained wherever possible.
- We will be following the BCCDC guidelines for proper environmental cleaning standards of the clinic with approved COVID-19 sanitization products. Disinfection of the clinic rooms will be done between each patient and common areas will be sanitized regularly.
- We will be encouraging contactless payment methods over cash payments.
- Telehealth is now being offered for appointments that do not require in person treatments (Naturopath and Kinesiology Visits).
- All therapists and staff will be wearing face masks and maintaining social distancing wherever possible.
- Therapists are required to wash hands between each patient.